Complaints Procedure

If you have a complaint, then this document sets out the procedure which we will follow in dealing with that complaint.

  1. A person has been appointed in our office to deal with complaints and you should not hesitate to contact the relevant person.  Details are set out below.
  2. Where your complaint is initially made orally you will be requested to send a written summary of your complaint to the person dealing with it.
  3. Once we have received your written summary of the complaint we will contact you in writing within 14 days to inform you of our understanding of the circumstances leading to your complaint.  You will be invited to make any comments that you may have in relation to this.
  4. Within 28 days of receipt of your written summary the person dealing with your complaint will write to you to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.
  5. If you are a consumer and you remain dissatisfied with any aspect of our handling of your complaint then we will attempt to resolve this promptly through negotiations and otherwise agree to enter into mediation with you in accordance with The Ombudsman Service Property.
  6. Any further corporate dissatisfaction will be dealt with by referring the complaint to The Centre for Dispute Resolution (CEDR) Solve.

Appointed contact for complaints

Mr S J Elkington FRICS
Hodgson Elkington LLP
1 Oakwood Road
Doddington Road

Telephone: 01522 698989

Contact details

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Postal Address

Hodgson Elkington LLP
1 Oakwood Road,
Doddington Road,
Lincoln, LN6 3LH,
United Kingdom

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01522 698888

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01522 698989

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01522 814662


01522 814699

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